How does online shopping work?

Discover News, Selections and Offers on the Homepage or use the navigation bar at the top of each page. Click on the section you are interested in to open the drop-down menu and then on the links to visit the categories, for example “Home Fragrances”. The products are divided into categories and sub-categories to facilitate their research.

If, on the other hand, you are looking for a specific product, you can use the search box – represented by a magnifying glass – to find the products by name, color, category or product code.

Once you have made your choice, click on “add to cart” and as soon as ready to complete the purchase, click on the cart icon in the upper right corner of the screen and then on “buy”. Fill in the required fields and proceed to conclude the order. If you have any doubts or questions you can contact us by phone on +39 055210738, our Customer Service is available during the shop’s opening hours. You can also send an email to

How do I place an order?

Orders can be made directly through the website If necessary, you can contact us at +39 055210738, our Customer Service is available during the store’s opening hours. You can also send an email to

Can I modify or cancel an order?

If you wish to cancel or modify your order, please send an email as soon as possible to the address We will do our best to satisfy your request. Once the order has been set up, however, we will no longer be able to guarantee the cancellation or modification of the same. Find more details in the Terms & Conditions

If you have received your order and wish to return or change it, please refer to the instructions that you can read in detail in the General Conditions of Sale

What payment methods do you accept?

FSSA accepts the following forms of payment for online purchases:

– Visa
– Mastercard
– American Express

– Wire transfer

How much are the shipping costs and how long will I take to receive my order?

Shipping costs for Italy amount to € 5 for Standard Shipping, € 8 for Express Shipping (24 / 48h) and € 7 more for cash on delivery.
Shipping costs outside the Italian territory will be calculated automatically at the time of checkout based on the total weight of the order.

We offer free shipping on all orders over € 50 for Italy and over € 200 for shipments outside the Italian territory.

From the moment the order leaves our warehouse, it is delivered within 2 to 7 working days for national orders, 2 to 5 for UE orders and 10 to 15 working days for outside UE depending on the country of destination. All orders are delivered from Monday to Friday excluding holidays. Ker S.r.l. is not responsible for delays in delivery beyond our control.
PLEASE NOTE : the times for shipments are estimated and not guaranteed.

Where can I ship to?
FSSA ships worldwide.
How can i track my order?
As soon as the order has been taken over by our shipper, you will automatically receive an email, at the address indicated at the time of the order, with the tracking number and any necessary references.
What is your return policy? How many days do I have to return a product?

You can find all the information regarding the Right of Withdrawal within the Terms & Conditions

How do I return a product?

All costs associated with returning the Products are entirely borne by the User who undertakes to return the Products within 10 working days from the date of receipt of the same.
Products must be sent to the following address:
Farmacia SS. Annunziata Via dei Servi, 80, 50122 Florence FI Italy.

How long will I have to wait to receive the refund?
Ker S.r.l. will do everything possible to ensure the refund in the shortest possible time. Returns are processed no later than 14 (fourteen) days from the date on which Ker S.r.l. was informed of the User’s decision to withdraw from the contract. Ker S.r.l. will send a notification email once the refund has been made. Ker S.r.l. will communicate the method of reimbursement of the price and may, for this purpose, request the User for his bank details (IBAN and holder of the current account).
Can I get more information?

For any request relating to products or online orders, you can contact us by phone on +39 055210738, our Customer Service is available during the shop’s opening hours. You can also send an email to